Service Team Lead

Role Overview We are looking for an experienced Service Team Lead to lead a customer service team and ensure excellent customer experience across voice and WhatsApp support channels. The role will be responsible for team performance, escalations, service quality, operational efficiency, and adherence to customer service standards. Key Responsibilities Lead, coach, and motivate a team of Customer Service Associates. Conduct daily huddles, 1:1s, performance reviews, and regular feedback sessions.…