IVR Developer

Develop and configure IVR / voice call flows based on business requirements. Work on call routing, ACD, queues, transfers, prompts, menus, and announcements . Configure and troubleshoot inbound and outbound call flows. Perform testing, debugging, and production issue resolution for IVR applications. Work with APIs and system integrations with a basic understanding of REST/API concepts. Support contact-centre platform configuration and implementation activities. Coordinate with application, API,…