Senior Service Desk Representative

Description For an L2 Service Desk Analyst who will perform .NET log analysis, troubleshooting, and SQL database investigation, I would look for a mix of application support, database, and incident management skills. Responsibilities Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents. Provides technical support to address more complex / difficult service issues. Performs technical analysis of specific incidents and service requests, inclu…