MANAGER, CONTACT CENTER

As a Manager - Contact Center, you will lead a high-performing team to deliver exceptional service to Walmart customers, stores, and associates across multiple channels—phone, chat, and email. You will be responsible for driving operational excellence, coaching team members, and ensuring performance metrics are consistently met. This role requires a strategic mindset, strong people leadership, and a passion for customer experience. About Team: The Walmart Contact Center specializes in providing…