Key Responsibilities · Make outbound calls to customers regarding overdue personal loan accounts. · Follow up with customers for pending dues and loan repayments. · Negotiate payment commitments and encourage timely repayments. · Record customer interactions, payment commitments, and follow-up details in the CRM and LMS system. · Resolve customer queries related to loan payments professionally. · Achieve daily and monthly collection targets. · Ensure compliance with company policies and regulat…