Lead, IT Service Desk

Lead, IT Service Desk Req ID: 81871 Location: Hyderabad, Telangana, India In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Vistance Networks is seeking an experienced Lead, IT Service Desk to supervise Level 1 and Level 2 support operations for a global user community. The role is accountable for shift performance, customer experience, SLA and KPI achievement, team development, and consistent execution of IT service management processes. The…