Unit Manager - AI Unit

Job Purpose This role supports the design, structuring, and execution of domain logic and orchestration frameworks for agentic AI use cases across Operations, Customer Service, and IT workflows. Working under the Lead – Agentic AI Domain, the role converts operational processes, servicing journeys, backend system interactions, SOPs, IT process flows, and support routines into machine-interpretable domain structures for autonomous agents. The role also plays a key part in cross-team coordination…