Techical Customer Support

Roles and Responsibilities Manage large amounts of inbound calls/emails/chats in a timely manner Follow communication scripts/templates when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our contact centre database in a comprehensible way Meet personal/team qualitative and quantitative targets Requirements : Graduate / Post- Graduate with 0-6 Months experience in a cust…