Customer Support Executive

Key Responsibilities ● Handle inbound and outbound customer calls, emails, and chat queries. ● Provide accurate information about products/services and resolve issues within defined SLAs. ● Escalate unresolved issues to the appropriate department and follow up until closure. ● Maintain detailed records of customer interactions in the CRM system. ● Coordinate with cross-functional teams to ensure seamless customer experience. ● Meet daily/weekly performance metrics including response time, resol…