CRM Conversational Banking Lead

Job Description: Lead the design and implementation of conversational banking solutions for customer onboarding, account services, payments, cards, and service requests. Design and implement API/Webhook-based integrations between CRM platforms, banking systems, chatbots, and virtual assistants. Implement AI, Copilot, and LLM-enabled customer service solutions to enhance customer experience and automate service interactions. Integrate chatbots, virtual assistants, and voice bots across digital b…