Associate Service Manager_WBG HO / IPO / CIP_0143_1504_1064461

Description • Lead and manage the Wholesale Banking Escalation Desk, handling complex customer complaints and service escalations. • Ensure timely resolution of grievances in line with RBI regulations, CPGRAM guidelines, and internal policies. • Conduct root cause analysis of complaints and drive corrective actions to prevent recurrence. • Collaborate with Business, Operations, Legal, Compliance, Product, and Technology teams for effective complaint resolution. • Monitor complaint trends, prepa…