Sr Cust Supp Mgt Professional (Delivery Lead)

To provide tactical leadership and support to the regional consultants and assist in planning, implementation, and internal initiatives. To support all phases in the delivery of Sparta products including but not limited to internal processes, developing user stories, configuration oversight, configuration, testing and training. Oversee projects, team members, and customers from a technical and/or industry SME perspective while also coaching and managing escalations, as necessary Mentoring Del…