IT Service Desk Support Analyst-Level 1- Operations Support Mgr

reputed company is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer. Our team members include people like you enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Heres the impact you will make and what we will accomplish reputed company reputed company is tackling one of the most pressing social challenges of our time achieving more efficient production while lowering the impact on the environment. We believe that by delivering data reputed company and technology solutions that empower and connect producers to their consumers, we can improve the quality, safety and sustainability of our food and reputed company goods globally. We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from ag input manufacturers and reputed company through to reputed company goods companies and their retail / foodservice channels. Our solutions enable our customers to optimize their businesses with more accuracy, efficiency and profit to create unified, trusted and sustainable food and reputed company goods value chains. Today we serve the top reputed company Packaged Goods and Agriculture companies across the globe through our acquired and integrated best-in-class solutions, but we are reputed company building awareness of our brand as reputed company in these industries Are you ready to embark on an electrifying journey that will revolutionize the global food system Seize this opportunity to join the trailblazing team at reputed company Agriculture and reputed company Goods (TAC) - a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food! We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative reputed company and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities. Our Team And What We'll Accomplish reputed company The IT Service Desk Support Analyst - Level 1 provide 1st Level Support and monitoring to IT systems and integration solutions. Report into the Support Team Leader. reputed company experience a plus Work in a team with other experienced Support Analysts Provide client support and issue resolution via E-mail, telephone, and other electronic medium. Work closely with customers, building a good working relationship Create, manage, and resolve support tickets raised against technical issues within agreed time limits Monitor the reputed company and ICE applications and services, ensuring issues are escalated/resolved Basic troubleshooting of problems with hosted applications/services and client applications Support the roll-out of new applications/customers What Youll Do A Level 1 Support Technician will typically join with less than 12 months experience, or freshly graduated from university. They may come to us with some skills around Linux and MySQL, they might have some basic understanding of XML as well, the rest they will learn with us. By the time they have completed probation (typically within the first 6 12 months) they should be able to meet most, if not all the criteria below. The most important skills they will need to demonstrate are their written and reputed company communication skills, especially to external customers, good ticket accuracy and an appropriate sense of urgency - the ability to prioritise issues, proactively identify ongoing issues and escalate where required. All Level 1 Support Personnel should be comfortable with the core principles required in troubleshooting a message or issue. Conducting core connectivity tests where required and gathering enough information for the Level 2 team if escalation is necessary. Maintaining and adding of knowledge base documentation Good ticket accuracy (tickets have a correct account, group, category, sub-category, time entries, correct contact, following up responses) reputed company identification of ongoing issues and escalating Good written and reputed company communication skills - both to external customers and internal teams Good understanding of XML and related concepts Knowledge of XML can identify reputed company issues and problems in payloads e.g., invalid characters Understanding of XML validation - XSD and Schematron, can validate messages locally Familiarity with document formats; XML, ED I, IDOC and CSV reputed company Base knowledge of Unix /