Senior Executive - WFM Scheduler

Description Manage workforce forecasting, scheduling, and staffing requirements based on business needs. Create and maintain agent schedules and IDPs , making adjustments as required. Balance staffing requirements with operational efficiency and financial objectives . Maintain and update employee information within WFM systems such as Verint WFO . Analyze, scrub, and transform data to create customized workforce reports and insights . Work closely with internal and external stakeholders and pro…