IT Operations Manager

IT Operations Management:  Oversee daily IT operations including infrastructure, service desk, data center, and network management.  Ensure high availability, performance, and security of all IT services and platforms.  Implement and uphold ITIL best practices across incident, change, problem, and service management.  Lead and mentor the IT operations team to achieve performance and service excellence.  Monitor KPIs and drive continuous improvement in IT service delivery. Presales Support …