Senior Group Manager - Ops - REF112907X_2026287641 - Insurance

Job Description Role: Lead end-to-end operations for one or more client accounts, ensuring delivery against SLAs, quality, productivity, financial targets, and transformation initiatives while developing future leaders. Key Responsibilities: 1. Operations Leadership - Own delivery for multiple processes or business units. - Drive SLA, KPI, Quality, Productivity, AHT, and Customer Satisfaction performance. - Lead governance reviews and performance reporting. - Ensure compliance with client and r…