Customer Care Excecutive

Roles & Responsibilities: 1. Answer incoming calls and respond to customers 2. Management and resolve customer complaints. 3. Research required information using available resources 4. Document all call information according to standard operating procedures 5. Forward the complaint to the concerned area technician 6. Resolve escalated customer complaints 7. Complete call logs and reports 8. Manage large amounts of inbound calls in a timely manner Skills: 1. Proficient in relevant computer appli…