Business Analyst - Service

Job Title: Business Analyst - Service Function: Digital Innovation & Technology Location: Powai, Mumbai Position Summary: We are seeking an experienced and business-oriented Business Analyst to manage the Salesforce Service business portfolio and drive continuous improvement of service business processes. The role will be responsible for end-to-end ownership of Salesforce Service processes, Operations & Maintenance (O&M), enhancement initiatives, and project delivery while acting as a strategic…