Subject Matter Expert

About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will… Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and p…