IAM Operations Lead

IAM Operations Lead (Contract/FTE) Rel. Exp (Years) : 11 Years Location: Pune/Mumbai/Bangalore/Chennai/Hyderabad/Noida Primary Skill: IAM Operations Technical Skill : Entra ID/OKTA/ CyberArk L2 Responsibilities: Oversee offshore operations team handling IAM L2 support. Ensure SLA compliance and quality of request handling. Coordinate with Global Service Desk and other IT teams for escalations. Manage workload distribution and monitor performance metrics. Create and manage shift rosters Define …