Assistant Manager - CRM - Galeries Lafayette

Key Result Areas Supporting Actions NPS & Customer Feedback- • Coordinate the deployment of NPS surveys. • Track customer feedback and response rates. • Prepare NPS reports and summaries. • Escalate customer concerns and feedback to relevant stakeholders. • Support initiatives aimed at improving customer satisfaction. CRM Campaign Execution- Coordinate the execution of CRM campaigns across Email, WhatsApp, SMS and App channels. • Prepare campaign briefs and coordinate with creative and CRM agen…