Digital CX Tech Specialist

About the Role The Digital CX Technology Analyst prepares and manages the data, systems and processes that power our digital customer success strategy. The role identifies, collects and prepares data, primarily from Snowflake, and enables its effective use across Gainsight CS, Gainsight PX and Journey Orchestrator. Working closely with functional leaders, the analyst supports projects spanning planning, reporting, goal setting, customer health, business process optimisation and the operational …