Sky CA Classic - Team Leader_Sky Channel_0887_1461_1008718

Description Job Role: Team Leader • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. • Collaborating with fulfilment teams to ensure best in class conversion ratios. • Ensure availability of trained manpower to maintain production at 100% capacity. • Meet cost to income ratios as determined by Score card. • Adherence to Standards of Performance. • Meeting Customer Satisfaction index as measured through NPS surveys. Job …