Walk-in || Executive - Customer Service

We are seeking a customer-focused Executive to handle customer queries, manage escalations, and ensure timely resolution of support tickets. The role requires strong communication skills, problem-solving ability, and a commitment to delivering excellent customer service. Key Responsibilities • Respond to customer queries via email and support channels. • Handle and resolve customer complaints and escalations promptly. • Monitor, track, and close customer support tickets within defined timelines. • Coordinate with internal teams to resolve customer issues effectively. • Maintain accurate records of customer interactions and resolutions. • Ensure high levels of customer satisfaction through timely communication and support. • Follow established processes and service standards. Requirements • Graduate freshers (2026/2025 pass-outs) and candidates with up to 1 year of experience in customer service-related roles are eligible. • Good verbal and written communication skills. • Strong problem-solving and analytical abilities. • Basic knowledge of MS Office and email management. • Ability to handle multiple tasks and work in a fast-paced environment. • Customer-centric attitude and attention to detail. Why Join CAMS Pay? • Opportunity to build a career in the fintech and payments industry. • Exposure to customer operations and service excellence practices. • Learning and growth opportunities in a dynamic work environment. Walk-in Dates: 06 October 2026 to 08 October 2026 (3 Days) Timing: 9:00 AM to 12:00 PM Contact Person: Kingsly