Team Lead - Cummins CARE Operations - CUMMINS CARE SUPPORT AND LEADERSHIP

Job Summary: Provides data and analysis of Customer Support activities, performance, and issues for Customer Support Supervisors and Managers. Key Responsibilities: As a member of the Contact Center team, provides data and analysis of activities, performance, and issues for Supervisor and Manager review; monitors Automatic Call Distribution System and develops reports and analysis. Participates in continuous improvement activities; provides data to support changing and improving processes in li…